Implementing a system that encompasses multiple processes usually requires significant effort and can be a source of frustration. It also demands time spent on managing and maintaining such a system. Often, this presents a barrier to adopting a new, more effective management method, limiting the ability to compete with major players in the market.
Therefore, we do it for you. We provide you with the tool, configure it, maintain the system, enter data, and set up devices. Your role is to show us what you do and what you expect in terms of process improvements.
Beyond the areas below, any processes can be implemented where gathering information, transferring it, and analyzing the frequency of different event types is essential.
QUALITY CONTROL
BI – BUSINESS ANALYTICS
Use cases
Using electronic checklists drastically reduces training time. An employee selects a room by scanning a QR or NFC code (or alternatively from a list of rooms), and then a list of tasks associated with that room or area appears in the app. This method not only shortens the time needed to onboard a new employee but also helps avoid errors in service delivery caused by negligence or mistakes (each task is “checked off” on the list).
Task completion can be confirmed with a signature, and the condition of rooms can be documented with photos.
During customer service, various problems may arise — from accidents and equipment failures to conflicts with the client. Each such case can be reported to the persons responsible for the given area.
Lack of cleaning supplies or equipment is reported to the warehouse, accidents to the supervisor and health & safety officer, and client conflicts to the facility manager.
Reporting incidents in this way not only enables efficient handling but also helps prevent conflict escalation (e.g., excessive client claims in cases of damage caused by an employee).
This functionality area allows not only for recording case histories but also for generating alerts when issue resolution is delayed.
An important feature is the significant facilitation of communication itself by providing the client with a simple application containing issue categories defined by you.
Task control at the client site is key to maintaining quality. You can be supported by customizable checklists—from very simple ones to advanced ones with random questions and automatic alerts if quality parameters detected during inspections deviate from set values.
KOMES Sp. z o.o.
Warszawska 400, 43-300 Bielsko-Biała
+48 603 080 099
COMMUNICATION
